WhatsApp chatbots are redefining customer support by offering unbeatable levels of accessibility, efficiency, and personalization. By analyzing the behavior of customers, Chatbot for WhatsApp can offer them customized services for their products. Customers cannot ask their queries from anywhere and at any time, eliminating the frustration of waiting for long business hours. However, with this wide potential of chatbots, these are handling challenges like human-like support by using advanced technologies like NLP and Artificial intelligence.